By Karimu, Ishola
The thesis is on Benchmarking and Organizational Performance in the
Nigerian banking industry. The objective of the study were: to determine
how benchmarking process can be use to improve the performance of the
commercial banks; to find out the relationship between internal factors
and the best practice factors in the selected Nigerian banks in terms of
the cost of performing their activities; to determine the relationship
between critical benchmarking process and performance in the banking
sector; to determine the impact of the benchmarking process on
organizational performance of the commercial banks; to ascertain the
relationship between benchmarking process and benefits to be derived by
managers, workers and stakeholders in the Nigerian banking sector.