CHALLENGES OF EMERGING OFFICE TECHNOLOGIES AND INITIATIVES OF SECRETARIES OF BUSINESS ORGANISATIONS IN LAGOS STATE

This study is designed to determine the challenges and initiatives of secretaries of business organisations in the utilisation of emerging office technologies in Lagos State. The study adopted the survey research design, and a population of 179 secretaries of business organisations was used for the study. Four research questions and two null hypotheses tested at 0.05 level of significance guided the study. A structured questionnaire, Challenges of Emerging Office Technologies and Initiatives of Secretaries of Business Organisations (COEOTISBO), is the instrument used for data collection. The questionnaire was validated by three experts. The reliability coefficient of the instrument was computed by using Cronbach Alpha and found to be 0.76. Simple percentage was used to analyse research question one, while mean and standard deviation were used to analyse questions 2, 3 and 4. T-test was employed to test the null hypotheses. Findings of the study revealed that due to office technology advancement in business organisations, secretaries are faced with some distinctive challenges in executing their diverse job responsibilities which have now necessitated of secretaries to acquire a number of skills, develop certain initiatives and get involved in personnel development programmes in order for them to be proficient and relevant in their different employments.