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Open and Distance Learning (ODL) mode of education delivery removes the distance, age and job barrier and makes education available to those who, otherwise, would not have been able to cope. Reaching out effectively to these students otherwise called learners is another matter. Learner support system of ODL seeks to make life easy for the students to pursue their academic goals. This work aims at addressing the jobs of a learner support team and how best to make the learner comfortable in his pursuit for higher education.