ASSESSMENT OF COMMUNICATION STRATEGIES OF EMPLOYEE PERFORMANCE (A CASE STUDY OF PHCN)

The purpose of this research work is to access employee performance communication strategies in PHCN Enugu Distribution Company. Specifically the study aimed to pursue the following objective: to find out the level of documentation of performance communication in PHCN, to examine the level of performance communication clarity and specificity in PHCN, to determine the number of channels of performance communication. The study had a population size of 250 out of which a sample size of 154 was realized using Yaro Yamene formula at 5% error to tolerance and 95% level of confidence. Instrument used for data collection was primarily questionnaire and interview. The total numbers of 154 copies of the questionnaire were distributed while 92 copies were returned. The descriptive research design was adopted for the study. Size hypotheses were tested using chi-square. The findings indicate that level of documentation of employee performance communication in PHCN, Enugu is significantly high. The level of clarity and specificity in employee performance communication is significantly high in PHCN. The level of feedback in employee performance communication is significantly low in PHCN Enugu. The study concluded that the better the managers communication, the more satisfied the employee were with all aspect of their work life. The study recommended that organization should create better feedback channels in their employee performance communication.