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CONFLICT MANAGEMENT IN BANKING ORGANIZATION: A STUDY OF UNITED BANK OF AFRICA (UBA) AND FIRST BANK OF NIGERIA PLC

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Abstract

This study titled “conflict management in corporate organizations; A study of UBA, FBN Plc, Enugu Branch” is aimed at investigating the types, causes and effects of organizational conflicts in the organization as well as the strategies adopted in managing the conflicts in the bank. The survey research method was adopted for the study. Primary data were collected from selected staff of the bank using questionnaire and interview techniques. Secondary data were collected from published works. Data were presented in tables as frequency distribution and analyzed with percentage and frequency. The Z-test technique was applied in testing the hypotheses.