IMPACT OF TRAINING ON EMPLOYEE PERFORMANCE IN COMMERCIAL BANKS

This research work was conducted to determine the impact of training on employee’s performance in commercial banks. Specifically the study determines the nature of relationship between training and organizational growth; evaluates the extent to which training resulted to employee satisfaction; examines the effect of training on employee self confidence and evaluates the effect of training on employee performance. The data used for the research were elicited from primary and secondary sources via the administration of structured questionnaire and interview. Data analysis was done using percentages and mean scores while Pearson Correlation Coefficient was used to test the four hypotheses formulated for the study. Findings from the study showed that training has a significant relationship with organizational growth, the extent to which training resulted to employee satisfaction is significant and the effect of training on employee performance is significant. The research also found out that the effect of training on employee self confidence is not significant. The study concludes that training is important to the success of any organisation, adequate training of employees gives the organisation an advantage in a competitive business environment. Failure to invest in training is a loss of .human capital base, market share and weakened capacity to handle emerging market dynamics. The study recommends that to boost and sustain employee satisfaction, banks should commit more resources to train those who have not been trained and those who have not been sufficiently trained. Management should enrich the content of training initiatives so as to improve the morale of employees in commercial banks.