By Agbala, Uzoamaka Pamela
This study is an attempt to examine the concept of total quality management vis-a-vis the level of awareness and implementation in Nigeria.
competition has become so high in all fronts that the time is now when organization will only survive by making a difference. Increased expectation and demands on the part of customers in every area of organization life have taken the center stage. The continual wave of technology and environment change have made their structures, processes and skills become progressively less attuned to the ever-changing realities of the demands and expectation of present day customers.